Unless otherwise stated all products are fully warranted against defects in material and workmanship for 12 months from the date of invoice.
Please contact us immediately if any problems occur within this warranty period.
Claims are limited to the cost of the warranted component and do not extend to cover garage labour, delivery or any other consequential costs.
No warranty claim will be accepted if failure is caused by: Misuse, Neglect, Overheating (Engines), Incorrect Installation or failure of a related component.
Any replacement under warranty will have the benefit of the outstanding balance of the warranty given with the original product.
With any claim or correspondence, a copy of the purchase invoice must be provided.
The warranty is in addition to and does not detract from your statutory right as a consumer.
Returning goods under Warranty or for Reconditioning purposes outside of the United Kingdom:
Customers wishing to return goods from outside of the United Kingdom must state within all courier and customs documentation the reason for the return as being ‘Returned for repair’ or “Warranty Return”. This is to avoid MGOC Spares Ltd incurring customs charges (VAT & Duty) for goods returned under warranty outside of the United Kingdom. Please note, that any customs charges incurred by MGOC Spares Ltd on goods returned outside of the United Kingdom will be chargeable to the customer.
In order to avoid this, please ensure that documentation is correctly completed and use a delivery and duty pre-paid service (DDP).
If the returned item(s) is inspected and eligible for warranty support, the return freight costs will be reimbursed subject to proof of costs being supplied and that these charges are deemed reasonable. On this basis we recommend that customers use an economically priced service when returning goods from overseas.
Items received outside of our warranty terms will not be eligible for reimbursement of goods and/or refund of carriage costs.
Warranty Handling Policy
Our warranty terms, as accepted at the time of purchase, outline the scope of our liability and the customer's responsibilities. The warranty is limited and excludes costs resulting from improper use, incorrect installation, neglect, engine overheating, related component failures, competition use (e.g., racing, rallying, or time trials), unauthorised repairs, or modifications by the customer or third parties.
Warranty claims are restricted to the replacement cost of the warrantied component(s) and do not cover labour charges, loss of income, travel expenses, or other consequential costs. Warranty handling is exclusively managed by MGOC Spares, and liability is not accepted for costs incurred outside these terms.
To ensure efficient resolution and preserve your rights under our terms, customers must follow our warranty procedure. Warranty handling is under the express direction of MGOC Spares and no other party. No liability will be accepted for costs incurred by the customer or a third-party due to actions taken by the customer, or a third-party outside of these terms. The customer is required to follow our warranty procedure so that we can address issues efficiently, to protect the customer’s rights under our terms of sale and in mitigation of cost(s) for either party. Failure to do so may result in withdrawal of warranty support; however, we will always explain such decisions clearly.
The warranty covers defects in materials or workmanship for 12 months from the purchase date (or longer if specified for certain products). Remedies include repair, replacement, or refund at our discretion. This warranty is in addition to statutory rights under UK law.
How to Report a Warranty Issue:
Review the product manual or relevant guidance on our website.
If you believe the product is defective, contact our customer service team:
Phone: +44 (0) 1954 230 928 (Mon-Fri 08:30-17:30, Sat 09:00-12:00 GMT)
Email:
sales@mgocspares.co.ukProvide a detailed description of the issue, purchase date, and sales order reference (if available). Supporting images sent via email are especially helpful for diagnosis.