Warranty Returns
Unless otherwise stated all parts are covered for a period of 12 months from the date of purchase.
Please contact us immediately if any problems occur within this warranty period.
Warranty is limited to the cost of the warranted component(s) and does not extend to cover garage labour, delivery, or any other consequential costs.
No warranty claim will be accepted if failure is caused by misuse, neglect, overheating (engines), incorrect installation or failure of a related component.
Warranty returns should be referenced fully on the returns form.
Non-Warranty returns
Damages must be reported by telephone within 24 hours of receipt.
Delivery shortages or incorrectly supplied items must be notified within 48 hours of receipt.
Stock items that are no longer required may be returned to us for credit within 90 days of the invoice date.
They should be referenced fully on the returns form and returned complete, unused, and in a saleable condition within their original packaging.
We are unable to provide a credit on special order items.
Exchange/Core units
Core units must be returned within 90 days of purchase for surcharge refund.
Core units must not be disassembled, they must be complete, serviceable, and drained of any fluids.
Core units should be referenced fully on the returns form.
Surcharges will not be refunded if the core unit you return is not identical to the type you were supplied.
Failure to comply with these requirements may result in your surcharge being retained.
We bear no responsibility for any items returned surplus to the original unit.
For all returns
The customer is responsible for returns carriage unless the return is due to our error in which case please call us to discuss.
It is the customer’s responsibility to ensure all returns are adequately packaged to safeguard against damage.
Refunds will be made via the original payment method.
We bear no responsibility for any items returned not supplied by MGOC Spares.
Items returned outside of our warranty conditions will be refused credit and may be destroyed.
ALL RETURNS MUST INCLUDE A COPY OF OUR RETURNS FORM TO AID PROCESSING
A copy of our returns form can be downloaded here: Returns Form
If you have core available for sale (not eligible for deposit refund) please contact our trade sales team.