TERMS AND CONDITIONS
Free Next Working Day Delivery on Orders over £150
Offer valid from 00:01 - 22/11/2024 until 23:59 - 31/01/2025
Free Delivery is offered to Mainland UK destinations only.
Deliveries to any off-shore islands, international addresses and certain parts of Scotland and the Highlands are not included in this offer.
Previous purchases are not eligible for this offer. Free delivery offer excludes: Batteries, Bodyshells, Glass (Windscreens), Engines, Exchange/Surcharged items, orders exceeding 50kg in weight, large bulky items (Wings, body shells, bonnets, body panels etc.). All orders are subject to acceptance under MGOC Spares Ltd standard terms and conditions (as listed below). MGOC Spares reserves the right to withdraw this offer at any time.
These terms and conditions (the "Terms and Conditions") govern the use of www.mgocspares.co.uk (the "Site"). This Site is owned and operated by MGOC SPARES ltd. This Site is an eCommerce website. By using this Site, you indicate that you have read and understood these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of MGOC SPARES ltd and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files, and anything that contributes to the composition of our Site.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
• Harass or mistreat other users of our Site.
• Violate the rights of other users of our Site.
• Violate the intellectual property rights of the Site owners or any third party to the Site.
• Hack into the account of another user of the Site.
• Act in any way that could be considered fraudulent; or
• Post any material that may be deemed inappropriate or offensive.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
Accounts
When you create an account on our Site, you agree to the following:
1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site. The following goods are available on our Site:
• Classic Car Parts and associated items.
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.
Payments
We accept the following payment methods on our Site:
• Credit Card.
• Debit Card
• Gift Voucher
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument via our gateway provider Opayo.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
• Royal Mail 48 Tracked, Royal Mail First Class; or
• Courier Next Working Day Delivery* to UK Mainland Destinations
*Remote/out of area (UK) 2-3 days
*Next Working Day Deliveries do not include weekends (Sat & Sun) and Bank Holidays.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and bank holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
If you purchase goods from us for delivery to a destination outside the United Kingdom your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Damaged Goods
Damages must be reported by telephone within 24 hours of receipt.
Please call us on 01954 230928.
Warranty Handling Policy
Our warranty terms, as accepted at the time of purchase, outline the scope of our liability and the customer's responsibilities. The warranty is limited and excludes costs resulting from improper use, incorrect installation, neglect, engine overheating, related component failures, competition use (e.g., racing, rallying, or time trials), unauthorised repairs, or modifications by the customer or third parties.
Warranty claims are restricted to the replacement cost of the warrantied component(s) and do not cover labour charges, loss of income, travel expenses, or other consequential costs. Warranty handling is exclusively managed by MGOC Spares, and liability is not accepted for costs incurred outside these terms.
To ensure efficient resolution and preserve your rights under our terms, customers must follow our warranty procedure. Warranty handling is under the express direction of MGOC Spares and no other party. No liability will be accepted for costs incurred by the customer or a third-party due to actions taken by the customer, or a third-party outside of these terms. The customer is required to follow our warranty procedure so that we can address issues efficiently, to protect the customer’s rights under our terms of sale and in mitigation of cost(s) for either party. Failure to do so may result in withdrawal of warranty support; however, we will always explain such decisions clearly.
The warranty covers defects in materials or workmanship for 12 months from the purchase date (or longer if specified for certain products). Remedies include repair, replacement, or refund at our discretion. This warranty is in addition to statutory rights under UK law.
How to Report a Warranty Issue:
- Review the product manual or relevant guidance on our website.
- If you believe the product is defective, contact our customer service team:
- Provide a detailed description of the issue, purchase date, and sales order reference (if available). Supporting images sent via email are especially helpful for diagnosis.
Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the European Union, you have the right to cancel your contract to purchase goods from us within 14 days without giving notice. The cancellation period:
• Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together.
• Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately: or
• Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.
To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at sales@mgocspares.co.uk or by post at 1 Over Road Swavesey, Cambridge, CB24 4QZ. You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so.
The right to cancel does not apply to:
• Goods or services, other than the supply of water, gas, electricity, or district heating, where the price depends upon fluctuations in the financial market that we cannot control and that may occur during the cancellation period;
• Special Order Items: For full terms and conditions of Special Order items please click here.
• Goods that will deteriorate or expire rapidly;
Effects of Cancellation
If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.
If you cancel your contract with us, we will reimburse to you all payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.
We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.
This right to cancel and to reimbursement is not affected by any return or refund policy we may have.
Consumer Protection Law
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Trade Customers
Orders submitted through our trade portal will be processed and dispatched as soon as possible once either:
- Payment is made online or
- Sufficient credit balance remains on customer account
MGOC Spares reserves the right to cancel orders placed and not paid for in full within 30 days. After this period submitted orders will be converted to Quote only terms and held for 90 days.
Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third-party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third-party websites before using these sites.
Limitation of Liability
MGOC SPARES ltd and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities, and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless MGOC SPARES ltd and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities, and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Country of England.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of
changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
Tel: 01954 230928
email: sales@mgocspares.co.uk
Address: 1 Over Road, Swavesey, Cambridge, CB24 4QZ
You can also contact us through the feedback form available on our Site.
Cancellation Form
If you want to cancel your contract of sale with us, you may use this form and email or post it back to us at the address below.
To: www.mgocspares.co.uk
Address: 1 Over Road, Swavesey, Cambridge, CB24 4QZ
Email: sales@mgocspares.co.uk
I hereby give notice that I cancel my contract of sale of the following goods or services:
Ordered on:
Received on:
Customer name:
Customer address:
Signature (only required if you are returning a hardcopy of this form):
Date: